Terms and Conditions

Opening hours

Monday: Closed

Tuesday: 9.30 am - 6 pm

Wednesday: 1 pm - 8 pm

Thursday: 9.30 am - 6 pm

Friday: 9.30 am - 2.30 pm

Saturday: 9 am - 1.00pm

Sunday: Closed

Booking appointments

Appointments must be booked in advance.

Same-day bookings are allowed if availability permits.

50% deposit is required for all bookings. once your deposit has been paid you will receive a confirmation of appointment.

Please arrive on time for your appointment. If you are running late, please inform me as soon as possible and please be aware that if you’re late, I may not be able to carry out your full appointment but full payment will be required.

I am no longer able to accommodate appointments outside of my listed working hours.

Any changes to my schedule, including holidays or seasonal adjustments, will be communicated in advance.

Appointments can be scheduled via my website or through a direct message.

Where possible please try to book your next appointment during your visit.

When you arrive

Parking: Please Park on the driveway

Arrival: Please wait in your car until your appointment time.

Facilities: Refreshments & toilet facilities are available

Comfort: Let me know if you’re too hot or cold, and I’ll adjust the heating/air-conditioning accordingly.

Feedback: Always appreciated so please feel free to share.

Cancellations:

Please provide at least 24 hours' notice if you need to cancel or rearrange your appointment.

I completely understand that life happens and sometimes plans need to change. However, appointments are reserved especially for you, and late cancellations or missed appointments mean that I am often unable to offer the time to another client.

Cancellations or changes made more than 24 hours before your appointment

No cancellation charge will apply.

Cancellations or changes made with less than 24 hours' notice

A charge of 50% of the treatment price will apply.

Cancellations made within 4 hours of your appointment or failure to attend

A charge of 100% of the treatment price will apply.

Genuine emergencies will always be considered on an individual basis, and I will always try to be as understanding and fair as possible.

We appreciate your understanding and cooperation. Should you have any concerns or require further assistance, feel free to reach out

Payments

Payment Methods : Payments can be made by cash, card, bank transfer, or the website. Payment is due at the time of service.

Health and Safety

Client Health: Please inform us of any medical conditions, allergies, or recent surgeries that may affect your treatment.

Hygiene: I maintain the highest standards of hygiene and cleanliness. Clients are expected to follow hygiene guidelines during treatments.

Gift Vouchers and Special Offers

Gift Vouchers: Gift vouchers are valid for 6 months from the date of purchase and are non-refundable.

Special Offers: Special offers are subject to availability and may have specific terms and conditions. Offers cannot be combined with other promotions.

Client Information: All personal information provided will be kept confidential and used solely for appointment scheduling and communication purposes.

Data Protection: We comply with data protection regulations to ensure your information is secure.

General

Changes to Terms: Blissful Serenity reserves the right to change these terms and conditions at any time. Any changes will be communicated to clients.

Liability: Blissful Serenity is not responsible for any loss, damage, or injury sustained during treatments, except where caused by our negligence.

Correspondence: By booking an appointment, you consent to receive occasional emails related to your bookings, updates, and relevant offers from Blissful Serenity

By booking an appointment with Blissful Serenity, you agree to these terms and conditions. For any questions or further information, please contact us at

07796 757838